IvyReception · 24/7
Answers your phones 24/7... booking, rescheduling, questions, after-hours emergencies... and hands your team a clean summary of every call.
Multi-location practice management
You built something great. Now scale it without losing what made it great.
The modern practice management system that practically runs itself... so your team can focus on patients.
DentalCareOS runs your whole group on one platform, with an AI staff working alongside your team across every location. The grunt work gets handled. Your standards travel with you. And every AI move waits for a human yes before it happens.
30 minutes · real workflows · your questions
Ross · H1 hero
Cleo·CLAIMS
Denial rewritten and ready to resubmit — Greer, crown #14
Payer cited a missing-tooth clause. Cleo pulled the prior extraction claim that disproves it and drafted the appeal narrative in the language the payer approves.
Drafted byCleo·2 sources·89%
You know this feeling
You didn't get here by cutting corners.
You built a group people actually want to work in. Patients trust it. Your teams know the standard, and they hold it.
Then came the pressure to grow. And growing meant more... more locations, more logins, more systems bolted onto systems, more places for a ball to get dropped. Every new tool was one more thing that didn't talk to the last one, one more bill, one more way for your standard to slip at location number seven.
Meanwhile everyone keeps telling you the same thing: "you need AI." Nobody shows you how. Nobody shows you what it actually does on a Tuesday morning at a real front desk.
We will. Keep reading.
What it is
One platform. A full AI staff. Built for groups.
DentalCareOS is a modern, multi-location practice management system... the software your offices run on, from the schedule and the chart to claims, payments, and reporting. Underneath it runs one connected record across every location, so what happens at the front desk, in the operatory, and in the billing office is finally the same story.
What makes it different is who works inside it. DentalCareOS comes with an AI staff. They handle the calls, the claims, the follow-ups, the recall, and the morning rundown... the grunt work that eats your team's day. Your people get those hours back to spend on the patient in the chair and the patient on the phone.
And nothing the AI does happens behind your back. Every move it makes is a proposal that waits for a person to approve it. More on that below.
The AI staff
Meet the staff that never calls in sick.
Eight teammates working across all of it today, with a ninth on the way. Each one owns a real job. Each one hands its work to a human to approve.
OtisOutbound calls
Makes the outbound calls nobody has time for: insurance verification, appointment confirmations, and payment follow-ups on the big treatment cases.
FridaFront-desk co-pilot
Your front-desk co-pilot, surfacing patient context, insurance posture, and financing options the moment someone walks up or calls in.
ChaseChairside
Rides chairside, putting the patient brief on the tablet, running the checkout queue, and capturing perio and charting by voice.
RitaRecall & scheduling
Keeps the chairs full, pairing recall with active schedule-filling for both doctor and hygienist gaps.
CleoClaims specialist
Your claims specialist, scrubbing every claim before it goes out and rewriting denials in the language payers actually approve.
CoraCredentialing
Runs credentialing, tracking licenses and payer enrollments, chasing renewals early, and flagging lapses before they cost you.
HollyMorning huddle
Builds the morning huddle, auto-compiling each location's 7:30am rundown: the schedule, no-show risk, recall-due, overnight denials, and credentialing flags.
ShawnClinical decision support
Will bring clinical decision support... a second set of eyes that helps read x-rays and weigh treatment options, always supporting the dentist's judgment, never replacing it.
Shawn is on the roadmap. The rest are ready to put to work.
Human in the loop
The AI proposes. A human always decides.
Here's the part that lets you sleep at night. None of your AI staff acts on its own. Every single thing they do... every call to make, every claim to send, every appointment to fill... lands in one place: the Agent Queue.
Your team sees what the AI wants to do, sees exactly why, and clicks approve or decline. One queue, every agent, every location. A person is always the last word.
That's the difference between AI you have to babysit and AI you actually trust. Yours runs on rails you control.
Ross · Q1 screenshot
Otis·VERIFICATION
Medical rider found on Ashley Torres' coverage — file medical first or the dental claim won't pay
Otis caught a small dental rider on the medical side during verification, and drafted the dual-claim plan so the office can tell Ashley today and start the medical claim in parallel.
Torres, Daniel · D0150 + D1110
Appt Thursday 10 AM · file medical within 7 days
$312
Drafted byOtis·Portal + rider catalog·97%
What makes it different
Built the way your offices actually work.
Your AI staff is on the headset channel
Your team already wears headsets. The AI staff are just more voices on the same channel. Need the 11:15 filled? It's as natural as radioing the teammate two ops down... because that's exactly what it feels like.
"Rita, fill the 11:15."Role hats that flex
People wear the hats that matter today, not a job title from the org chart. When someone's out, coverage shifts instantly... the work doesn't pile up waiting for them, and the front desk never goes dark.
The Patient Mobile App
Patients own their record and carry it with them. They book at 9pm from the couch instead of playing phone tag. They approve a treatment plan right on their phone while the kid's still in the chair. Less friction for them, fewer dropped balls for you.
One system, not seven
One platform does all of this.
Everything below is built in. One login. One bill. One connected record across every location.
Scheduling and the appointment book Patient texting and two-way messaging Reminders, confirmations, and recall Clinical charting and perio X-rays and imaging Treatment planning with live insurance estimates Patient billing and the full money cycle In-office and over-the-phone card payments Insurance claims plus insurance intelligence Insurance verification and eligibility A/R and collections Provider credentialing Reporting and multi-location HQ roll-ups The Patient Mobile App HIPAA, security, and a complete audit trail The AI staff plus the Agent Queue
Stop paying seven bills to run one practice.
Most groups run on a patchwork. One system for the schedule and chart. A separate tool bolted on for patient texting. Another for online booking. Another for reporting. Then outside services for insurance verification, for credentialing, for collections. Every one with its own login, its own invoice, and none of them talking to each other... which means your team becomes the integration, copying numbers from one screen to the next and hoping nothing falls through.
DentalCareOS replaces that whole stack with one platform. One source of truth. One thing to learn. One bill.
Trust & security
Built for the questions a serious operator asks first.
You're putting patient data and your whole operation on one platform. You should interrogate it. Here's where we stand, up front.
HIPAA-built
Privacy and security are designed into the platform, not bolted on after.
Complete audit trail
Every action, by a person or by the AI staff, is logged and reviewable. Nothing happens off the record.
Hosted on Microsoft Azure
Enterprise-grade cloud infrastructure, with security and reliability backed by one of the most trusted platforms in the world.
SOC 2 In progress
Our formal SOC 2 examination is underway, and we're happy to walk your team through exactly where it stands.
Bring your security questions to the demo. We'd rather answer them than dodge them.
See it run
See it run on your group's Tuesday morning.
The fastest way to understand what an AI staff does for a multi-location group is to watch it work. Thirty minutes. Real workflows. Your questions.
A real walkthrough with the people who built it... real workflows, your questions, and exactly what it costs for your group.